Getting Support
Tips:
When you first notice trouble with your computer, try these few basic steps
before going further. They'll cure most computer problems.
- Make note of any error messages you may see (even if you don't
understand what they mean). When something strange occurs, write down what
you were doing when it occurred, if it's happened before, and what other
programs were open when the incident happened.
- If you're having network, internet or hardware problems, turn off your
computer and check all of the cables connected to the back of your computer.
Sometimes a network cord comes loose from the wall, or a cable comes loose
from the back of the computer and can easily be found and fixed.
- Restart or reboot. Sometimes simply closing an application and reopening
it, or rebooting your computer fixes your error.
- If you're having problems with webpages, check popup blockers, run a
spyware scan and a virus scan, and try deleting your temporary internet
files and cookies. Then restart the browser.
- If you have weird pages pop up when you first start your browser, check
your homepage. It may have changed. Reset it back if it has.
For SU-tagged Computers:
After you try the troubleshooting tips above, write down any error messages
and have as much description as possible and call the Help Desk. We will try to
help you solve the problem yourself, and if we are unable to do so, we will
enter a ticket for you to have a technician visit your computer and try to solve
the problem for you.
For trouble with your ResNet connection:
First, visit
http://resnet.salisbury.edu and see if the answer is found there. If not,
test your computer on another port if possible. Also, try replacing your network
cable. If the problem persists, call the Help Desk at 410-677-5454. If leaving a
message, please make sure to include your name, building, room number, phone
number where you are best reached, and as much of a description of the problem
and what you've done to solve it as possible.
For trouble with Wireless:
First, make sure that you see the SU network under available wireless
networks. Then call the Help Desk at 410-677-5454 for assistance.
For questions about Software Purchasing/MSELA:
Visit our MSELA website first for information concerning MSELA. If problems
persist, send an email to msela@salisbury.edu.
For problems with your GroupWise account:
First, try changing your password at the
MyPassword page. If that doesn't
work, call the Help Desk.
For problems with your GullNet account:
First, make sure that pop-up blockers are allowed for the GullNet site. Then
try going through the Forgot My Password link to retrieve a new password. If
problems persist, call the Help Desk.
For problems with your PeopleSoft account:
Verify that your username and password are correct, and that you are using -suf
if you are trying to access a Foundation account. Call the Help Desk for further
assistance.
For problems accessing the Internet or Network Drives.
First, try the troubleshooting steps listed above. If that does not solve the
problem, please call the Help Desk for futher assistance.
Contacting the Help Desk
The Help Desk may be contacted in a variety of ways. You may simply stop into
TETC 113. You can call us at 410-677-5454. Or you can email us at
helpdesk@salisbury.edu.
